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RETURN POLICY: All our items are covered by a 30-day quality guarantee! We don’t accept returns for customs, made-to-order jewelry, or international shipments; however, if the product’s customizations have a problem, we except the return Also, we are still happy to help with any issue related to order or product. Returns are accepted for only pre-made orders. Please contact us via Etsy messages. Please ship back the item within 7 days of item’s delivery date - U.S based orders only and package must be sent back in the original packaging if not %10 package fee will be charged. We are not able to provide a return label or refund unless the problem caused by is us. All our items are made by hand and customized in the USA. SHIPPING POLICY: Q: DO YOU OFFER FREE SHIPPING? We offer free shipping on orders of $50 or more withing the USA. We are not able to offer free shipping for internationals orders. Please contact us for more information. Q: WHAT CARRIER DO WE USE FOR SHIPPING? We usually ship via USPS besides different shipping carrier and shipping time available on the check out. Q: WHEN AND WHAT DAY MY PACKAGE SHIP? We ship online orders Monday through Saturday. Also, the orders Between Monday and Friday will be shipped same day unless orders placed before 4 p.m. If you place an order, Saturday packages will be shipped only till 11.30 a.m. Q: WHAT KIND OF SHIPPING SHOULD I CHOOSE FOR MY ORDER? This depends on your location and how fast you would like to receive your order. For the order in the USA will probably takes 3-5 days for regular shipping (USPS Ground Advantage-First class). Priority Mail and Priority mail express will take about 1-2 days. Q: I PLACED AN ORDER TWO WEEK AGO, BUT I HAVEN’T RECIVED MY PAKCAGE YET. WHAT NEED TO BE DONE? First, please check the tracking number which is emailed to you upon shipping. If there are severe weather warnings in the delivery area package can be delayed. If this is the case shipping carrier or we are not able reimburse the shipping cost. We will contact the shipping carrier to find the package location and the status then we will contact you via messages. Please keep in mind that your package will take 5-6 business days to reach you which means 7-8 day including the weekend. Q: WHERE ARE YOU LOCATED AND WHERE DO YOU SHIP FROM? We are in the USA. New Jersey. Q: WHICH COUNTRIES YOU CAN SHIP? We can ship everywhere in the world. Please keep in mind the buyer is responsible for paying all duties and taxes associated with the international package. If the package is missing or delayed due to duties, please contact us, and please let us know so we can provide more details. ABOUT: Discover the Magic of Personalized Gifts at The Key Treasure Discover the Magic of Personalized Gifts at The Key Treasure At the Key Treasure, we believe that every moment is a precious gem waiting to be cherished. Founded by the creative minds of Gigi and Nathan, our online shop is a haven for those seeking the extraordinary in the ordinary – where every gift becomes a treasured keepsake, infused with love and artistry. Meet Gigi and Nathan: Crafters of Memories Gigi and Nathan, The Key Treasure Team are the heart and soul behind The Key Treasure, are two kindred spirits who share a passion for creativity and heartfelt connections. With a shared dream of transforming moments into lifelong memories, they embarked on a journey to create a space where gift-giving transcends the ordinary. Gigi, with her impeccable eye for design and a heart that beats for all things handmade, brings a touch of elegance to each creation. Her attention to detail and commitment to perfection ensure that every gift that leaves their workshop is a work of art. Nathan, on the other hand, is the engineering mind that brings innovation and functionality to their creations. Together, they form a dynamic duo that adds a touch of magic to every gift they craft. Crafting Treasures for Every Occasion At the Key Treasure, we specialize in crafting personalized gifts that celebrate life's special moments. From birthdays that light up a year to weddings that unite hearts, we have a gift for every occasion. Our collection includes: Personalized Gift: Capture memories with a custom Gift, perfect for Christmas Handmade: Preserve treasured mementos in beautifully handcrafted Tags that tell a story. Custom Pet Accessories: Show your fur babies some love with personalized pet collars and tags. Eco-Friendly Elegance Gigi and Nathan are not just artisans; they're stewards of the environment. Their commitment to sustainability is reflected in every aspect of The Key Treasure, from their choice of materials to their packaging. With a focus on eco-friendly practices, they are creating a brighter future, one handmade gift at a time. Your Treasure Awaits Step into the enchanting world of The Key Treasure and discover gifts that go beyond the ordinary. Whether it's a birthday, an anniversary, a holiday, or just because, our creations carry the essence of love and dedication. Join us in celebrating life's moments with the artistry that only Gigi and Nathan can provide. Visit our online shop today and unlock a world of personalized treasures that speak the language of the heart. Your journey of meaningful gift-giving starts here. The Key Treasure

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Hi, Thank you for visiting and supporting our small business.
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